Refund Policy

Refund Policy

Overview

At NO BRAND, customer satisfaction is our top priority. We understand that issues may arise, and we are here to assist. Below are the terms for refunds, returns, and replacements.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of receiving the item. Kindly provide images of the defective or damaged product, and we will either send a replacement order or issue a full refund.

Items Lost in Transit

By placing an order with us, you agree to our shipping timeframes. While most orders arrive within the expected delivery period, external factors such as customs inspections may sometimes cause delays. If your order’s shipping time exceeds the posted timeframe by 10 business days, you can contact us for a replacement or a full refund.

Returns

If you're not satisfied with your product, you may return it within 7 days of receiving it. To initiate a return, please contact us. Once we receive the returned product in its original condition, we will process your refund.

Lost or Stolen Packages

NO BRAND is not responsible for lost or stolen packages that are confirmed to have been delivered to the shipping address provided during checkout. In such cases, we will verify the delivery to the address, date, tracking information, and the shipping carrier for you to investigate further.

For any inquiries or assistance regarding refunds or returns, please contact us at nobrandfash@gmail.com.